Helpdesk Services

Our local team of expert engineers here at EasiPC will be on hand to help deal with all manner of technical queries via telephone, email or remote...

The Complete Solution

EasiPC currently provides class leading ICT support to schools and academies across Northamptonshire and beyond.

To complement our growing service portfolio, EasiPC now provide your school or academy a complete telephone and remote Helpdesk support SLA, enhancing your onsite support service provided by EasiPC.

We will deliver a full Helpdesk solution that covers all aspects of support for your schools network, improved year on year following extensive customer feedback.

The various levels of support cover as much or as little as you require and is aimed at schools and academies who value their ICT provision and put an emphasis on providing the latest working technology to staff and students.

Enhanced Support

Our local team of expert engineers here at EasiPC, with a combined experience of 30+ years supporting all aspects of ICT in schools and academies across the county, will be on hand to help deal with all manner of technical queries via telephone or remote access, offering complete ITIL and FITS standard support for your vanilla curriculum, EasiServ and admin server networks.

Working in parallel with your onsite support, our Helpdesk will provide cover for your school out of scheduled technician time and also assist your technician with higher level technical assistance when onsite.

Our aim for the Helpdesk service is to enhance your overall level of support enabling you to use technology with confidence without having the worry of waiting for a ‘call back’ when you most need the support.

Why Choose EasiPC?

Education Focused

Our local team of expert engineers here at EasiPC have a combined experience of 30+ years supporting all aspects of ICT in schools and academies across the county. We are experienced in education specific software and understand the demands of school staff.

Up to Standard

The EasiPC helpdesk offers complete ITIL and FITS standard support for your Curriculum, EasiServ and Admin server. 

ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services.

SIM's & FMS Support

EasiPC offer a dedicated SIM’s & FMS service desk operating during office hours, in term time and through the school holidays. Your support calls are able to raised by phone, online or email. Support will be dealt with by our partners trained and experienced staff within the terms of a Service Level Agreement.

Microsoft 365 Support

Our support staff are fully trained with dealing with a multitude of problems that can occur with M365. We can usually get you back up and running within a few minutes.

"As a non-IT specialist, I trust EasiPC implicitly to ‘do the right thing for the customer’. The company maintains the highest levels of integrity. EasiPC introduced us to ‘Turn IT On’ for delivery of SIMS & FMS support. They share EasiPC’s work ethos and contract delivery is as promised."
Jonathan Davis MBE. LLB (Hons)
Finance Officer – St Thomas of Canterbury Catholic Academies Trust

Interested in our Helpdesk Services?

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